Refund Policy
QuotePing payments are processed by Paddle, which acts as the Merchant of Record. Refunds, subscription cancellations, statutory withdrawal rights and payment disputes for purchases made through Paddle are governed by Paddle's Paddle Buyer Terms and Paddle Refund Policy. QuotePing is operated by ITworks.
Refund requests
Unless applicable law requires otherwise, transactions are generally non-refundable and non-exchangeable. Paddle may consider a discretionary refund request submitted within 14 days of the transaction. Submitting a request does not guarantee that a refund will be approved. Paddle determines refund eligibility under its Refund Policy and applicable consumer-protection laws.
Customers can request a refund using the "View receipt" or "Manage subscription" link in their Paddle confirmation email, through the support link in their billing page, or through Paddle Buyer Support.
Subscription cancellations
Customers may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period and prevents future renewal charges. Cancelling a subscription does not automatically refund a payment that has already been processed.
Product support
Customers experiencing a persistent technical problem with QuotePing should contact support@quoteping.online so that we can attempt to resolve it. If the problem cannot be resolved, the customer may submit a refund request to Paddle in accordance with Paddle's Refund Policy.
Consumer rights
Nothing in this policy limits any mandatory consumer rights. We do not impose additional refund exclusions, limitations or eligibility requirements beyond Paddle's policies and applicable law. If there is any conflict between this page and Paddle's policies, Paddle's applicable policy will govern the transaction.